Refund policy

Made-to-order merchandise

Most merchandise sold by The Merch Warehouse is made specifically for you after you place an order. Please review product descriptions, sizing information, colors and other variant selections carefully before ordering.

We do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind after production begins, except where required by applicable law.

Problems with your order

If your merchandise arrives damaged, defective, misprinted, materially different from the item you ordered, or incorrect due to a fulfillment error, please contact The Merch Warehouse within 30 days of receiving it.

Email josh@thepodcasterswarehouse.com or use our Contact page. Include your order number, a description of the problem and clear photographs where applicable.

We will review the issue and work with you on an appropriate resolution. Depending on the circumstances, this may include a replacement, refund or another resolution. A refund is not guaranteed in every case. Please contact us before sending anything back so we can provide the appropriate instructions.

Packages believed lost in transit

If you believe your package is lost, please contact The Merch Warehouse promptly with your order number and any tracking information so we can investigate the fulfillment and shipping issue.

This policy does not limit any rights you have under applicable consumer law.